Visibility performance LANVIN

session 4 : MARRIOT INTERACTIVE WALL

I have selected an idea from Jimmy F, this idea was called The M wall.

"The M-Wall (Marriott interactive all access) will be implemented with the use of new technology that allows any solid surface turn into a computer screen. The opportunity to turn the check-in process into a full immersion into the 30th century. Now just as customers use a self-checkout kiosk at your local grocery store. And while in travel to the local airline terminal. The M-wall will allow Marriott guests the opportunity to interact with a fully check-in/check-out system."

The m wall idea will be able to add value for their guests for the following reason;

1. The new technology will help customers to save their time.

2. They can easily access to the hotel's services wherever and whenever they need.

This idea can also add value for the hotel, this innovative service will allow hotel to get more reputation because this kind of service is very new and modern.  Plus, it can also increase guests' satisfaction because the customers can get excellent and fast services.

For a competitive advantage, the hotel has a unique idea that can attract new customers’ target.  Thanks to The m wall that will allow customers to obtain the fastest and best services.

Personally, getting innovative ideas from the customers is a very good idea.  Firstly, the customers are able to participate their ideas to the hotel.  Secondly, the hotel will get the ideas exceptional that the hoteliers never expected to have.  Lastly, the customers will be very happy that their ideas will be used.

Session 3 SERVICE3.0 OPERA APP

How would you use the app's hotel management 

capabilities to radically change your guests services? 

1. Guests can access easier to the hotel’s services

To provide the services more comfortable to the customers, the application will allow customers to check in and check out everywhere even the airport.  They do not have to line up to a front desk anymore.  Obviously, this application will help them to save their time.

2. One click services (service in the hotel)

Ipad or tablet will be available in the each room to personalize their needs.  In the tablet, all the services will be in side, the customers can choose what the services they need, for instance;

Check in check out: Cut it out the line at the front desk, guests can check in and check out by themselves in their rooms.

Housekeeping: The application help customers to connect directly at the housekeeping service, they can ask for everything just one click.

Room service, mini bar: Guests can order their meal by the tablet, the menu always update on this application, plus, they can also personalize their dishes.  Also, mini bar service, if they need some snacks or drinks, just order to the application and then the stuff will suddenly knock on the door!!

Hotel's restaurant: This application will allow guests access to a hotel's restaurant.  The menu will be available on the application.  Besides, they can also order before and the meal will be ready when they come.

Front desk: Front desk personnel will be available to provide services by chat instead of telephone.

3. Clean and cool

To help front desk and housekeeping and maintenance services communicate better than never!!!

This software will allow them work efficiently.  For example, the application will inform the housekeeping which room MUST clean first.  Moreover, maintenance stuffs are able to check and fix the stuffs in the rooms.  Finally, the rooms will be clean and cool and ready for the customers!!

To summarize, the application obviously increase the customers' satisfaction because it provide faster services to them.  Moreover, it allow customers to personalize services depends on their preferences.  Last but not least, the personnel will be able to communicate efficiently because of this application.

Mama Shelter Paris: Digital hotel guest services

Mama Shelter in Paris pays a lots of attention to thier services. 
The customers can check in and check out directly at the machine. Moreover the DIGITAL CONCIERGE is also available to comfort their guests.  

Guests can discovery every transport details, places to go out or hotel's tips, they can just click on the screen and start to browsing!!!!!

The entertainment system allows customers to watch tv and free movie that they like, listen to the music, connect to internet.  Plus, customers can access directly from thier romm at the Mama shelter informative guide.

See How interesting!!!!!! If you visit once, twice is comming soon!!!!




http://www.mamashelter.com/en/paris/services/#switch_locale